The Temasys Support Portal has moved, please use the support potral at https://temasys.atlassian.net/servicedesk/customer/portals

Getting Started: Troubleshooting

Enabling logging in SkylinkJS for debugging
SkylinkJS has a fairly complex logging system in place that will allow you to explore the details of your connection in depth and debug a variety of issu...
Wed, 1 Aug, 2018 at 3:26 PM
Error: 403 This key is not authorized for use on this domain
Error message in the web console:  "This key is not authorized for use on this domain, if you are the key owner please login to console.temasys.io ...
Thu, 17 Oct, 2019 at 5:46 PM
Error: getUserMedia() no longer works on insecure origins
The limitation that getUserMedia will only work on secure domains was introduced in Chrome 47 for security. You can read more about this here. We would ...
Mon, 14 Jan, 2019 at 3:58 PM
Using five or more STUN/TURN servers causes problems
This is usually found in Firefox. To disable, set this in your init() function. usePublicStun: false
Fri, 6 Oct, 2017 at 11:20 PM
Error: AdapterJS dependency is not loaded or incorrect AdapterJS dependency is used
AdapterJS is required in the global/window scope of the app.  If you observe this error while using the Skylink library as an npm module, add the below ...
Tue, 26 Feb, 2019 at 3:50 PM