There are various reasons why you may be experiencing no audio on your call. Please follow the below listed actions to troubleshoot this issue.
1. Check that you're using the latest SDK version.
2. Check if you're able to reproduce this issue on our Sample App. If not, this may be an implementation issue on your end.
3. Check that the microphone quality of the user whose audio cannot be heard is suitable for clear audio transmission.
4. Check if the user has accidentally muted self/ been muted.
5. Check if this issue is only experienced during screen sharing. If so, please refer here: Why is there no audio during screen sharing?
Please include the following information:
|Whether you were able to reproduce this issue on our Sample App.|
Other Audio Troubleshooting Documentation you may wish to see: Echo.