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FAQ

How do I check my plugin version ?
You can access the plugin version in the following variable : AdapterJS.WebRTCPlugin.plugin.VERSION
Thu, 16 Jul, 2015 at 11:07 AM
Do I need to restart my browser after installing the WebRTC Plugin ?
  This behaviour depends on the browser and whether you install or update your plugin. See the table below for reference :  Browse...
Fri, 4 Nov, 2016 at 11:46 AM
How do I select a different Camera/Microphone when I use the Temasys Plugin?
In order to retrieve the list of possible microphone/camera sources to select from, you can use the MediaStreamTrack.getSources function after which you can...
Tue, 15 Mar, 2016 at 3:08 PM
How to enable logging for troubleshooting (verbose mode)
Please see our detailed technical documentation here: https://confluence.temasys.com.sg/pages/viewpage.action?pageId=7572411  
Fri, 15 Sep, 2017 at 1:00 PM
How can I access the log files generated by the Temasys WebRTC Plugin?
Every new start of the plugin generates a new log file. The files are named as follows:   Timestamp_MainThreadNumber.log // for example: 1446623017_0x7...
Mon, 18 Apr, 2016 at 5:18 PM
Bandwidth & File Transfer type over Data Channel
1. Is there a limit to the bandwidth available over the data channel?  There are a no (hard coded) limits to the data channel. However, the user ca...
Tue, 15 Mar, 2016 at 3:06 PM
Multi-tab support using same camera
 On IE, a camera can be captured only once - and therefore can only be used by one tab at a time. This is because a camera can only be used by one process a...
Thu, 11 Feb, 2016 at 1:41 PM
What getUserMedia constraints does the plugin support ?
The plugin currently supports: min/maxWidth min/maxHeight min/maxAspectRatio sourceId Please note that Chrome,Firefox, and the Temasys Web...
Tue, 9 Feb, 2016 at 11:58 AM
I am experiencing unexpected echo cancellation behavior with Google Chrome.
This seems to be a known issue on Chrome where some peers hear an echo if the call happens without the use of an external headset. In order to always e...
Thu, 13 Aug, 2015 at 11:31 PM
Do you collect any data about end users of the WebRTC Plugin?
We get a lot of questions about what kinds of data, if any, we collect from the end users of the WebRTC Plugin. So, first things first: At no point in ...
Thu, 18 Aug, 2016 at 1:52 PM