Troubleshooting

Useful Debug APIs
The following APIs provide useful information when first debugging any issues related to the plugin. All these functions/attributes are accessed on a pl...
Tue, 15 May, 2018 at 3:29 PM
How do I check my plugin version ?
You can access the plugin version in the following variable : AdapterJS.WebRTCPlugin.plugin.VERSION You can use the above code on your javascript co...
Tue, 31 Jul, 2018 at 10:58 AM
I am experiencing unexpected echo cancellation behavior with Google Chrome.
This seems to be a known issue on Chrome where some peers hear an echo if the call happens without the use of an external headset. In order to always en...
Thu, 17 Jan, 2019 at 2:57 PM
Why does Windows report “The Publisher couldn't be verified” when trying to run my custom plugin?
If your plugin is not code signed, Windows may identify your plugin as a potential risk for some users and display a warning prompt. The best way to fix...
Wed, 8 Aug, 2018 at 4:19 PM
Why does Windows report “Unknown publisher” when trying to install my custom plugin?
If your plugin is not code signed, Windows may identify your plugin as a potential risk for the user and display a warning prompt. The best way to fix t...
Wed, 8 Aug, 2018 at 4:19 PM
Why do I see a "not commonly downloaded, may harm your computer" warning on IE when I install my custom plugin?
Introduced in IE9, SmartScreen automatically checks for potentially malicious software in files you download. One of the criteria used is the frequency ...
Wed, 1 Nov, 2017 at 5:22 PM