The Temasys WebRTC Plugin for IE is 32 bits. A 32 bits Plugin requires a 32 bits IE tab.
Windows 64 bits runs IE 64 bits. However, IE 64 bits can, and mostly does run its tabs in the 32 bits compatibility mode. Please perform the following steps to identify whether your IE browser is running the 64-bit or 32-bit version:
For Windows 8 Machines:
Step 1: Check System Type
- Navigate to "System"
- Check if "System Type" reads as "32-bit Operating System" in which case you're running the 32-bit version of IE or "64-bit Operating System" which would mean you're using the 64-bit version of Explorer.
Step 2: Check Compatibility Mode
- Choose "Internet Options" from IE's Tools menu.
- Scroll down to the "Security" category until you see "Enable Enhanced Protection Mode." Check if the adjacent box is checked or not. If it is, your 64-bit version of Explorer is set to process Web pages in the 32-bit mode. If the box is unchecked, IE will process pages in the 64-bit mode.
Temasys does not currently build 64 bit installers for any version of the Plugin. If this is your need, please contact us at email@example.com for a discussion.