Generally, poor network conditions can result in frozen streams. Please follow the below listed actions to troubleshoot this issue.
1. Please check whether your network and connection status are stable. If not, switch to a more stable network.
2. Check if you're able to reproduce this issue on our Sample App. If not, this may be an implementation issue on your end.
3. Check that you're using the latest SDK version.
4. If this issue is only observed after concluding a screen-sharing session, try restarting the app.
5. Ensure that background applications which may be draining device resources are closed and test again.
If the issue persists even after following the above listed actions, please contact Temasys Support by raising a ticket on our Support Portal.
Please include the following information:
Other Video Troubleshooting Documentation you may wish to see