There are various reasons why you may be experiencing no audio on your call. Please follow the below listed actions to troubleshoot this issue.


1. Check that you're using the latest SDK version.


2. Check if you're able to reproduce this issue on our Sample App. If not, this may be an implementation issue on your end.


3. Check that the microphone quality of the user whose audio cannot be heard is suitable for clear audio transmission.


4. Check if the user has accidentally muted self/ been muted.


5. Check if this issue is only experienced during screen sharing. If so, please refer here: Why is there no audio during screen sharing?


If the issue persists even after performing the above listed actions, please contact Temasys Support by raising a ticket on our Support Portal or emailing us at userhelp@temasys.io


Please include the following information:


Whether you were able to reproduce this issue on our Sample App.

If Yes:
  • Steps to reproduce this issue on our Sample App.
If Not:
  • The OS/ OS version, browser/ browser version used.
  • Whether this issue is faced even after exiting and rejoining the room.
  • Whether this issue is faced sporadically or all the time.
  • The SDK version you're using.
  • The Date/ Time you faced this issue.
  • The Room Name where this issue was observed and the Peer IDs (If available).


Other Audio Troubleshooting Documentation you may wish to see: Jitter, Echo.