As of January 2018, free plans allow you to run applications with up to 10 concurrent users at a time. If you're currently subscribed to a Free Plan, you may have exceeded the imposed limit on usage.
Here's some more information about our different Subscription Plans. Here's how you can easily upgrade to a Basic or Pro plan and enjoy access to routed media services which include TURN and the SFU/MCU and features that rely on those services to work, like recording and archiving.
To schedule a discussion with our Sales and Customer Relations Team, please email us at firstname.lastname@example.org. With offices in Palo Alto, CA and Singapore, we’re available pretty much around the clock.